Cavalier Lily's Diary



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Japanese
12/01/26 It's been a while.
11/12/16 Floods in Mindanao
11/11/30 tutor
11/11/20 Rice harvest
11/11/01 Vaccination
11/10/26 HACHI: A Dog's Tale
11/10/04 Daiso in Kagayan
11/09/28 Mango flower
11/09/04 Playing in the river
11/08/31 Pigsty tour
11/08/30 Mountain farmland and tractors
11/08/21 durian
Mango farm caretaker's hut
11/08/07 Roroy-chan
11/08/06 50 piglets born
11/08/04 Fifth car
11/07/23 Cornfield
11/07/19 Mango farm management hut
11/07/13 Camotes Island Tour
11/07/12 Camotes Island Marine Life
11/07/12 Vacation to Camotes Island
11/07/12 Vacation to Camotes Island
11/07/11 Health checkup in Cebu
11/07/06 I bought a tiller.
11/07/03 tennis
11/06/29 uniform fight
11/06/27 Children's studies
11/06/17 new semester
11/06/11 The new school term is almost here.
11/06/09 disco
11/06/09 The new school term is coming soon.
11/06/08 First shipment of pigs
11/06/05 Gigi's birthday
11/06/04 Business expansion
11/06/03 Mango orchard
11/05/22 A walk in the backyard
11/05/13 Backyard garage construction
11/05/09 I had forgotten my birthday
11/05/07 Backyard construction
11/05/02 Piglets
11/04/29 Mountain farmland
11/04/22 Backyard construction
11/04/17 To Bohol Island
11/04/09 Backyard construction
11/03/28 New helper
11/03/27 My lively home
11/03/26 Concrete mixer
11/03/23 Backyard expansion work
11/03/19 My parents came.
11/03/14 I offer my deepest condolences.
11/03/13 Exterior wall construction of a house
11/03/10 Going to Cebu with the kids
11/03/06 I bought a mango farm.
11/02/28 Day 2 at the dentist
11/02/26 DOGSHOW in Ozamis
11/02/24 dentist
11/02/23 Pig farming is also going well.
11/02/21 School-versus-school dance competition
11/02/19 Another mango farm
11/02/14 Valentine's Day
11/02/11 I caught a cold
11/02/06 Visiting a mango farm
11/02/05 Lunch was at a restaurant
11/01/31 Sleeping together with my arm as a pillow
11/01/27 Soft
11/01/23 KIA SORENTO test ride
11/01/21 Piglet birth boom
11/01/19 Lost weight to 8.8 kg
11/01/14 Also, 5 piglets
11/01/08 Ladies, head to the disco.
11/01/05 Purchase a truck
11/01/03 Watching TV with Gigi
10/12/31 New Year's Eve - TV antenna construction
10/12/29 Dolphin Island
10/12/25 Charlie and AnnaLynne's wedding
10/12/24 christmas eve
Cavalier Lily's Diary: KIA SORENTO Test Ride(2011/01/twenty three) This day last year...
January 23, 2010.
Lily now jumps onto the bed in the mornings and evenings and sleeps at my feet.
I especially feel happy when I cuddle Lily, who snuggles up next to me when I go back to sleep after my morning walk.

Roroy also comes over, but he doesn't go so far as to sleep next to me.
So, before I started using the KIA 2-ton truck I bought, I took it to a KIA service station for an inspection.
Osamis only has KIA.
The salesperson immediately began pitching the car to me.
Gigi's favorite Honda CR-V is in the small SUV class, while this car is positioned in the mid-size class.
The price is almost the same as the CR-V, at 1,280,000 pesos (approximately 2.56 million yen).
Gigi immediately takes it for a test ride.
When I pressed the accelerator after hearing "'Yes, go a step further.'," I experienced a very smooth acceleration.
2.4L DOHC, 16 valves, etc.
Is KIA's quality now on par with European cars, perhaps because they're learning from Audi?
But Gigi and I were saying that if they were the same price, we'd still go with Honda.
But Gigi's current Optra isGM Daewoo, South Korea.I don't know it was manufactured there.

The only problem is that the only Honda dealer is in Cagayan, which is about a 6-hour drive away.
Well, my Chevrolet Optra had dropped to 250,000 pesos.
It's about half the price of buying it used in Cebu.
Gigi says 'I'm absolutely not selling this car.'
It's probably because it was the first car he ever drove that he's attached to.
Now, the problem occurred after this.

On my way home in the truck after the inspection and replacement of parts had been completed, I was surprised to find out thatoverheat.The hose was bent or kinked.
The next day, when I took it in for service, the service technician just made excuses and said it was a scam.

'By the way, I requested a comprehensive inspection, but do you have a standard document outlining the inspection items? Do you have an inspection record book?'
'This one' is a list of inspection points that I created in Excel.
'No, that's not it. It's something that KIA, as a company, has prepared.'
I was speechless at 'there is no''s reply.

I immediately protested to the sales department.

A Japanese buys about 10 cars among life. But I experienced such trouble for the first time.
It is equal to buying relief and safety to buy a car.
You should store check and a repair record of a car of a customer.

And you should standardize check and repair work.
An engineer works along a document and should record it.
I want to buy a car from such car Diller.

No problem sir, the mechanic accepts that it was his fault.
I have to control over the service manager anymore.
I am transferred and sales department, In behalf of the mechanic and for
the company as a whole. I sincerely ask for an apology.
with a promise that will not happen again. I am opening to have more transactions with you in the future,
Thank you.

Yes.
I understand you.
But sales and an engineer have to do close communication.
If you do it so, customer satisfaction degree ups.
Toyota and Honda always maintain the communication that sales, an engineer and factory are close.

As for your cannot do communication with service manager, it is not made an excuse for a customer.
A salesman knows it about family constitution of a customer and growth of children well.
Because it is information to be profitable to sales of the next car.
I hear condition of a car from a customer, and a salesman takes a role of a bridge of an engineer and a customer.
Because a salesman is an expert about a car than a customer.

Japanese people typically buy about 10 cars in their lifetime. However, this is the first time I've experienced a problem like this.
Buying a car is equivalent to buying peace of mind and safety.
You should keep records of your customers' vehicle inspections and repairs.
Furthermore, you should standardize inspection and repair procedures.
Engineers should follow documentation and keep records of their work.
I want to buy a car from a car dealer like that.


Yes
I understand you.
However, sales and engineering need to communicate closely.
If you do that, customer satisfaction will increase.
Toyota and Honda maintain close communication between their sales teams, engineers, and factories at all times.

Your inability to communicate with the service manager is no excuse to the customer.

Japanese customers are extremely averse to changes in sales approaches.
Sales representatives visit customers at least once every six months.
Salespeople are also familiar with their customers' family structures and the growth of their children.
Because it's information that will be advantageous for the next car sale.
The salesman listens to the customer's description of the car's condition and acts as a bridge between the engineer and the customer.
Because salesmen are more knowledgeable about cars than the customers.
January 21, 2011    January 27, 2011.